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Access statement

Welcome to the Manchester Museum. The staff are here to ensure you enjoy your visit to the collection and exhibition galleries.

Parking: Car Park D: Booth Street West Car Park, M15 6AR (Access via Higher Cambridge Street) : Opening hours and charges

Visitors with limited mobility can park on Bridgeford Street (limited spaces)
Over the Christmas period please call 0161 275 2648 ahead of your visit and we'll help to make arrangements.



 There is step free access to our temporary entrance off Oxford Road.

 During your Visit  

  • A lift (to the left as you enter our reception space) is available and provides step-free access to all floors.
  • Wheelchairs are available upon request.
  • Adequate seating is located throughout, portable stools are also available.
  • Guide, Hearing and Support dogs are welcome.
  • Accessible toilet facilities are located throughout.
  • Large print is available in our temporary exhibitions.

Changing Places

The nearest Changing Places facilities are located at Manchester Aquatics Centre and Manchester Royal Infirmary.
Further information is available about other Changing Places facilities in Manchester


Visitor Team welcome and training

 We want you to feel at home with us and our Visitor Team is happy to assist you at any point during your visit.  We are trained in many areas of access including 

  • Dementia Friends
  • First Aid
  • Mental Health First Aid
  • Autism Awareness
  • LGBTQ Awareness
  • Refugee Awareness
  • Manchester Public Transport

Web Accessibility

We want as many people as possible to be able to use our website and we are continually working towards improving its accessibility. We follow general principles of usability and universal design, and endeavour to meet level 2 (AA) of the Web Content Accessibility Guidelines (WCAG) 2.1.

Our website will allow you to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition tools
  • listen to most of the website using a screen reader
  • view essential audio-visual information (captions or transcriptions are provided in most cases)

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • Some sections cannot be navigated with just a keyboard (megamenus)
  • some older PDF documents may not be fully accessible to screen reader software
  • some videos may not have captions or audio descriptions

Please see the Technical Information section below for more detailed information on known accessibility issues.

Making changes to your device

 AbilityNet has advice on making your device easier to use if you have a disability.

Also, the University’s Disability Advisory and Support Service (DASS) website offers up-to-date information for prospective students and staff with specific learning difficulties, disabilities, sensory impairments, mental health difficulties and medical conditions.

Reporting accessibility problems with this website

Please email web-accessibility@manchester.ac.uk if you have an accessibility query (including about content not within the scope of the accessibility regulation), identify any problems not listed on this page or think we’re not meeting accessibility requirements. Please provide the web address (URL) of the page(s) in which you find the problem, a description of the issue and your name. We will consider your request and get back to you within ten working days. 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please let us know. If you remain unsatisfied, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the relevant accessibility regulations. 

This website is partially compliant with the WCAG 2.1 AA standard, due to the instances of non-compliance and exceptions listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons: 

Non-compliance with the accessibility regulations

Issues with navigation, text and images

  • Some images do not have a text alternative, so people using a screen reader cannot access the information (WCAG: 1.1.1).
  • Colour contrast may not be sufficient on some webpages which could make these pages difficult to read for some users with visual impairments (WCAG: 1.4.3).
  • Our megamenus are not accessible using a keyboard so people using a screen reader may find navigating our website difficult (WCAG: 2.1.1)

We are working to fix the issues above by September 2020.

Issues with video and audio

  • Not all audios or videos with audio have captions or transcriptions. We aim to offer an alternate version of all videos and audios published on or after September 2020. However, older videos and audios may not have an alternate version. (WCAG: 1.2.2)
  • Some videos without audio that ideally should have audio descriptions do not have this (WCAG: 1.2.5).

We are working to develop transcripts or other alternative versions of all our videos and audios published on or after September 2020. 

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents

Some non-essential PDF documents that were published before 23 September 2018 may not be fully accessible. All subsequent PDF documents will comply with accessibility regulations. 


Our website has online maps which are unlikely to be fully accessible because of the assistive technologies used in their development. An alternative format is provided in most circumstances.

Third party-content

Our site uses third-party content which may not be fully accessible. This includes content we publish on social media channels such as Twitter or You Tube, or documents hosted on the digital platform Issuu. We are responsible for ensuring the accessibility of the content we produce, however we have no control over the accessibility of these platforms.

Live video

Our live videos don’t have captions.

How we tested this website

This website is scanned automatically using an external service. The scan report highlights any content that is not compliant with WCAG 2.1

What we’re doing to improve accessibility

We have an ongoing programme of work to address any accessibility issues that are highlighted by our weekly scans. We are continually working on our content and site structure, and finding ways to make the site more intuitive and easy to navigate. We are developing guidelines on how to create accessible content to help those colleagues working on other University websites.


This statement was published on 23/09/2020.

As part of The University of Manchester we comply with the University’s Equality and Diversity Policy and Manchester 2020: The Strategic Plan for The University of Manchester

 If you require any additional support please call us on 07798862530