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Access statement

The Manchester Museum is committed to the widest possible access of our collection.

To us, everyone has the right to access and engage with our collection and spaces and to feel welcomed and valued. We see access as a staring point, not an addition or after thought and this is reflected in everything we do. Our building and public spaces are 100% physically accessible to our visitors. Lifts to all floors guarantee our visitors have access to all our exhibition and public spaces.


The Visitor Team plays an integral part in how we engage and what we can offer to people with various abilities. Each exhibition is designed with accessibility in mind and where appropriate support materials are implemented. Working together with other museum teams, we ensure all our programmes; events, exhibitions and public spaces are accessible to all. Technology also plays an important role in accessing additional content. Each member of the Visitor team is issued an iPad to help assist in accessing further information such as images and audio support when required.

 As part of The University of Manchester, we comply with the University’s Equality and Diversity Policy and Manchester 2020: The Strategic Plan for The University of Manchester particularly our commitment to Social Responsibility: "an accessible organisation, committed to advancing equality and diversity".

Our recruitment, training and development are partnered with many local organisations that specialise in supporting access for people with impairments. At the centre of our training are disability awareness, supporting learning difficulties and mental health first aid, which are tailored around working in a museum environment. We want all our staff to feel confident in their abilities to support everyone who comes through our doors.


Museum Welcome and Services



 Disabled parking is available on Coupland Street via Higher Chatham Street, for more information please contact us.


 There is step free access to our main entrance on Coupland Street.

 There are 4 steps into the Café entrance via Oxford road.


 During your Visit  

  • Lifts are available and provide level access to all public areas.
  • Wheelchairs are available upon request.
  • Adequate seating is located throughout, portable stools are also available.
  • Guide, Hearing and Support dogs are welcome.
  • Accessible toilet facilities are located throughout.
  • Large print is available in our temporary exhibitions.


Changing Places

 The nearest Changing Places facilities are located at Manchester Aquatics Centre and Manchester Royal Infirmary.

 More information about other Changing Places facilities in Manchester can be found here


Visitor Team welcome and training

 We want you to feel at home with us and our Visitor Team is happy to assist you at any point during your visit.  We are trained in many areas of access including 

  • Dementia Friends
  • First Aid
  • Mental Health First Aid
  • Autism Awareness
  • LGBTQ Awareness
  • Refugee Awareness
  • Manchester Public Transport


If you require any addition support please Phone us 0161 2752648


Navigation and signage

 We aim to provide navigation through our spaces in forms that are accessible to our visitors. Clear signage and labels are visible throughout the museum; we also have resources such as maps and additional exhibition information available.


Digital Access

 Our website and social media channels are the quickest and easiest way to access our collection, events programme and other useful information about your visit. We aim to ensure online content is accessible in many forms.             

  • Short films and videos
  • High-resolution images
  • Clear and user friendly written content
  • Useful links to all our partners


Safety in the building

 The safety and well being of our visitors is our main focus. Our Health & Safety policies and procedures ensure spaces are risk assessed on a regular basis and the Visitor Team are fully trained in First Aid, Fire Marshal and full evacuation procedures. All team members are identified through name badges to help assist all our visitors.



 We continue to work with people with diverse abilities and support needs along with specialist organisations to continue to improve our visitor offer. An internal Access Group also meets regularly to keep us on track and moving forward.